Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to tell us what you'd like covered next? This page explains how to reach the problemgamblingalberta.ca team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the quickest and most reliable route. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to stand in for a real answer.
A short note on what your message is about helps us route it to the right person faster. If you're asking about a specific brand we've reviewed, mention the casino name; if it's about a bonus term or a payment method, tell us which one so we can look into it properly before replying.
What We Can Help With
We hear from readers for all sorts of reasons connected to how we cover Canadian online casinos. Common topics include:
- Questions about our ratings — how we arrived at a score for a particular casino, or why one operator ranks above another.
- Corrections — if a bonus offer, wagering requirement or payment detail we've listed looks out of date, let us know so we can check it against the operator's current terms.
- Content suggestions — if there's a Canadian casino, payment method or game category you'd like to see us cover in more depth.
- General enquiries about online casinos in Canada — how welcome offers work, what to check before signing up, or how our comparison process runs.
- Concerns about gambling behaviour — if you or someone close to you is struggling with gambling, please say so in your message. We will point you towards appropriate provincial and national support resources rather than casino promotions.
What We Cannot Do Through This Page
We are an independent comparison site, not a customer support desk for any individual casino. If your enquiry concerns a specific account issue — a withdrawal, a deposit, or a bonus that hasn't been credited — that has to go through the casino's own support team, since only they can access your account details. We're happy to help you understand how a term or process generally works, but we cannot intervene in an individual dispute.
If you're weighing up options beyond the operators listed on this site, our coverage of non-GamStop casinos for UK players may also be useful, though it's aimed at a different market than the Canadian-facing reviews here.
How We Respond
Every message is read by an actual person on our editorial team, and we aim to reply within a couple of working days. During busier periods — for example, after we publish a round of new casino reviews — it may take a little longer, but we do follow up on everything we receive.
We take the accuracy of our reviews seriously, and reader feedback is one of the ways we catch details that have changed since publication, whether that's a bonus offer that's been revised or a payment method an operator has dropped. If you've noticed a discrepancy while comparing casinos, telling us about it directly helps keep the site useful for the next reader.
Before You Write In
A few things worth checking first can save you a round trip:
- If your question is about a bonus term, the operator's own terms and conditions page usually has the most current wagering requirements and expiry dates.
- If you're trying to decide between casinos, our ranked comparisons already weigh factors like game selection, payment options and licensing, so a quick read may answer your question directly.
- If it's an account-specific issue, contacting the casino's own support channel will get you a faster, more accurate answer than we can give.
Whatever the reason for getting in touch, we appreciate you taking the time to reach out, and we'll do our best to give you a useful answer.